This section handles the configurable options for PDF output in OTRS.
If you would use the Print action from anywhere within the OTRS interface, this would generate a formatted PDF file. You can deactivate this by modifying the configuration parameter PDF . In that case HTML output will be used instead.
You can adjust the look of the files generated by OTRS by creating your own logo and add it to PDF::LogoFile . You can use PDF::PageSize to define the standard page size of the generated pdf file (DIN-A4 or Letter) and PDF::MaxPages defines the maximum number of pages for a pdf file, which is useful if a user would generate a very big output file by accident.
The Perl CPAN modules PDF::API2 and Compress::Zlib must be installed for the generation of pdf files. In many distributions they are available as package and can easily be installed using the respective package manager. In case this is not possible they have to be installed with CPAN. The chapter "Installation of Perl modules" describes the installation of the Perl modules.