With OTRS 2.0 and subsequent versions nearly all configuration parameters of the central framework or additionally installed applications can be changed easily with the graphical configuration frontend. Log in as OTRS administrator and follow the "SysConfig" link in the adminarea to execute the new configuration tool.

Because OTRS currently has over 600 configuration parameters, there are different ways to access quickly a specific configuration parameter. With the full text search all configuration parameters can be scanned for one or more keywords. The full text search not only searches through the names of the configuration parameters but the descriptions of the parameters are scanned also. This makes it possible to find a configuration parameter even if the name of the parameter is not known.

Furthermore, all configuration parameters are sorted in main groups and sub groups. The main group represents the application that the configuration parameter belongs to, e.g. "Framework" for the central OTRS framework, "Ticket" for the ticket system, "FAQ" for the FAQ system and so on. The sub groups of a main group can be accessed if the application is selected from the groups listbox and the "Show" button is pressed.

Every configuration parameter can be turned on or off via a checkbox. If the parameter is turned off, the system will ignore this parameter or the default is used. It is possible to switch a changed configuration parameter back to the system default using the "Reset" button . The "Update" button submits all changes and the system uses the new settings.

If you like to save all the changes you made to the configuration of the system, you can download a .pm file that contains all those system parameters that differ from the default. To restore your own settings it is possible to upload such a previously saved file, for example, to setup a new installed system quickly.