Abstract
This chapter describes the backup and restore of the OTRS data.
There are two types of data to backup; the application (e.g. the files in
/opt/otrs
and the data stored in the database.
To simplify backups, the script scripts/backup.pl
is
included in every OTRS installation. It is able to backup all important
data.
linux:/opt/otrs# cd scripts/ linux:/opt/otrs/scripts# ./backup.pl --help backup.pl <Revision 1.1> - backup script Copyright (c) 2001-2005 Martin Edenhofer <martin@otrs.org> usage: backup.pl -d /data_backup/ [-c bzip2|gzip] [-r 30] [-t nofullbackup] linux:/opt/otrs/scripts#
Execute the following command to create a backup:
linux:/opt/otrs/scripts# ./backup.pl -d /backup/ Backup /backup//2005-09-12_14-28/Config.tar.gz ... done Backup /backup//2005-09-12_14-28/Application.tar.gz ... done Dump MySQL rdbms ... done Compress SQL-file... done linux:/opt/otrs/scripts#
All data was stored in the directory
/backup/2005-09-12_14-28/
. additionally the data was
saved into a .tar.gz file.
linux:/opt/otrs/scripts# ls /backup/2005-09-12_14-28/ Application.tar.gz Config.tar.gz DatabaseBackup.sql.gz linux:/opt/otrs/scripts#