Chapter 7. Sending/Receiving emails

Table of Contents

Sending emails
Via Sendmail (default)
Via SMTP server or smarthost
Receiving emails
Mail accounts configured via the OTRS GUI
Via command line program and e.g. procmail (PostMaster.pl)
Fetching emails via POP3 or IMAP and fetchmail for PostMaster.pl
Filtering/dispatching by OTRS/PostMaster modules (for more complex dispatching)

Sending emails

Via Sendmail (default)

OTRS can send out emails via Sendmail (e.g. Sendmail, Postfix, Qmail or Exim). The default configuration is to use Sendmail and should work out of the box.

You can configure the sendmail settings via the graphical configuration frontend (Framework::Core::Sendmail)

Via SMTP server or smarthost

OTRS can send emails via SMTP ( Simple Mail Transfer Protocol / RFC 821) or Secure SMTP. You will want to use this on non-UNIX platforms (e.g. Windows).

The SMTP server settings can be configured via the SysConfig (Framework::Core::Sendmail). If you don't see SMTPS available as an option, you miss the required Perl modules. In that case, please refer to "Installation of Perl modules required for OTRS" for instructions.