First login

Like described in the section on the agent web interface the login screen for agents and the OTRS administrator can be reached through the address http://www.example.com/otrs/index.pl. .

The screen lets you enter a user name and a password. Because no users are created after a fresh installation of the system, you have to login as OTRS administrator first. To login as OTRS admin use "root@localhost" for user name and "root" for password.

Warning

This account data are default on every new installed OTRS system. For that reason you should change the password for the OTRS administrator as fast as possible! This can be done via the preferences for the OTRS administrator account.

If you don't want to login as OTRS administrator just enter the user name and password for your normal agent account. With the list box below the input fields for the user name and password you can select the language that you want to use in the web interface.

If you have forgotten your password, you can get a new password through the system. Just enter the mail address that is registered for you OTRS account into the input field at the lower part of the login screen and submit the input.