Using mail accounts

There are several possibilities to transport new emails into the ticket system. One possibility is the PostMaster.pl module that pipes the mails directly into the system. Another possibility are mail accounts which can be administrated through the web interface. The "PostMaster Mail Account" link in the admin area of OTRS loads the management console for the mail accounts. OTRS supports the mail protocols POP3, POP3S, IMAP and IMAPS.

See the section about the PostMaster mail accounts for more details.